Name
Ivana Micic （イヴァナ ミチッチ）
Address
Dogenzaka 1-10-8 Shibuya Dogenzaka Tokyu Bldg. 2F-C
Shibuya, Tokyo
150-0043
Japan
+818023718064
Phone Number
ivanamicic@me.com
E-mail Address
Ivana Micic
Head of Operations
Shipping fee of 500¥ for physical products
Additional fees
＜Returns and exchanges requested by customers for physical items＞
Items before shipping: Please send an email with your order number and request for cancellation and we will cancel your order.
Items after shipping: Unopened items can be refunded or exchanged for items of equal or lesser value only if you contact us via email within 10 days of the arrival of the item. We do not accept returns or exchanges of items after opening.
＜Returns and exchanges for defective goods and services＞
Please contact me via email to request your refund. We will refund or exchange with new products at our shipping cost.
＜Returns and exchanges for digital products and online services＞
Due to the nature of digital products, returns and exchanges are not possible.
Exchanges & Returns Policy
All orders of physical products will be processed within 3-5 business days. Products should be received within 14 days. Ivana Micic does not take responsibility over the delays of courier companies.
Delivery times
At the moment we offer Stripe and PayPal payment options.
Accepted payment methods
Credit card payments are processed immediately, while local bank transfers must be sent within 3 days of the date of order.
Payment period
10% consumer tax is included in the price. Prices listed under each product are final.